A care home in Salford has been demoted from “good” to “requires improvement” following a recent investigation by the Care Quality Commission.
Park View care home is a nine-bed residential care service on Seedley Park Road in Salford, facing Buile Hill Park.
The home supports adults with learning disabilities, mental health conditions and provides accommodation for people requiring nursing or personal care.
The recent Care Quality Commission (CQC) inspection of Park View uncovered several issues including, a lack of effective management and failures to report “safeguarding concerns” to local authorities.
The CQC is a sector of the UK Parliament’s Department of Health and Social Care which regulates and inspects health and social care providers in England.
According to the CQC, the service is “caring” and “responsive” but it is “not always well-led”, “not always effective” and “not always safe”.
One person the CQC spoke to said: “I feel safe and get on great with everyone” with another person living at the home saying: “there are enough staff [and] they are kind to me.”
Residents of the home and relatives told the CQC that “staff were well trained” and staff said “there is enough training.”
In contrast, the CQC said: “At our last inspection [the service’s effectiveness] was rated good, although this has now changed to requires improvement.
“The effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.”
They detailed how “several people at the home smoked, although they were not allowed to keep their own lighters and cigarettes [but] appropriate mental capacity assessments has not been undertaken to ensure this was in people’s best interest.”
The inspection also revealed residents were supported in maintaining a balanced diet. The CQC stated: “Each person living at the home had a ‘daily living skills’ support plan which detailed any support they required to eat and drink.”
The home was rated “good” in providing a caring and responsive service. This assesses whether the home treats people within the service with compassion and dignity.
One person at the home told the CQC: “I was a real mess when I came here, and they have helped me, they are very kind, considerate and patient.”
According to the CQC, the home’s “service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.”
The CQC found that: “a satisfaction survey had not been sent to people living at the home since 2021.”
Additionally, they said: “During the inspection, we identified concerns regarding risk assessment, accidents/incidents, staff/residents meetings and governance.
“Audits were completed – although they had not identified these concerns and therefore appropriate action had not been taken to improve the quality of the service.”
There was a breach of a regulation of The Health and Social Care Act 2008, regarding good governance, as a result of failings to monitor the quality of the home’s service.
A new manager had recently started at the home but at the time of the inspection there had been no ‘registered manager’.
Despite this, everyone the CQC spoke to “felt the service was well-led.”
One resident at the home said: “The new manager is fantastic since she’s been here. She is easy to communicate with.”
The inspection was unannounced and took place between the of August 10-23 this year, the report was not published until October 9 2023.
During the inspection the CQC “spoke to four people who used the service and two relatives about their experience of the care provided…five members of staff including the acting home manager, area manager…and two support workers.”
They also “reviewed a range of records [including] three care plans, three staff recruitment files [and] staff training records.”
The CQC requested a report from Park View detailing what action they are going to take following the inspection.
We contacted Park View for a comment, but they have yet to respond.
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