Complaints Procedure

Our Standards

Salford Now is committed to accuracy, fairness and responsible journalism. We take complaints seriously and aim to resolve them promptly and transparently.

This procedure applies to editorial content published on salfordnow.co.uk or salfrodnow.substack.com, including articles, images, video, audio and social media posts.

Salford Now operates its own internal complaints process and is not a member of IPSO or IMPRESS.

What You Can Complain About

You may complain about:

Significant factual inaccuracies
Misleading reporting
Unfair treatment
Failure to offer a right of reply where appropriate
Intrusion into privacy
Discriminatory or offensive content
Failure to correct a substantial error

Time Limits

Complaints should normally be made within 28 days of publication. We may consider complaints outside this period where appropriate.

How to Make a Complaint

Complaints must be made in writing and sent to:

The Editor
Email: Now@Salford.ac.uk
Post: Salford Now, Journalism Department, Third Floor, University of Salford, MediaCity B4, Orange Tower, Salford Quays, M50 2HE

Please include:

Your name and contact details
The headline, URL and date of the content
A clear explanation of your concerns of no more than 250 words
Any supporting evidence

Anonymous complaints will not usually be considered.

How We Handle Complaints

Stage 1 – Initial Review

We will acknowledge your complaint within five working days.

An editor not directly involved in the content will review the complaint. We aim to provide a full written response within 15 working days. If more time is needed, we will explain why.

Straightforward factual errors may be corrected promptly.

Stage 2 – Senior Review

If you are dissatisfied, you may request a further review within ten working days.

The complaint will then be considered by a Senior Editor.

We aim to respond within 20 working days. This is our final internal stage.

Possible Outcomes

Following investigation we may: